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Customer Service

Our postal address is
Association of California School Administrators
1575 Bayshore Highway
Burlingame, CA 94010

We can be reached via e-mail at shop@acsa.org, or you can reach us by telephone at 1-800-608-2272 or fax at 916-596-9546.

Shipping & Delivery
Items are shipped via UPS Ground at fixed rates based on your order weight. UPS Ground ensures that we can track your order and confirm its safe arrival. This rate may include a small handling fee. Please allow 3-4 weeks for delivery from the date we receive your order. We must have a street address for delivery (no P.O. Box numbers). If you would like to inquire about expedited shipping options, please contact us.
Please contact us for more information on shipping and handling rates in the U.S.
Returns & Exchanges
Requests for returns and/or exchanges must be made with 30 days of invoice date. Returns will be refunded minus shipping and handling fees.
Shipping charges for replacement merchandise shipped to customer will be paid by ACSA.
Shipping charges for returned/exchanged items shipped back to ACSA: With the exception of return shipping of incorrect, defective or damaged merchandise, the customer is responsible for any return item shipping charges.
Contact us online or call (800) 608-ACSA for a return or exchange.
All sales to retailers including university bookstores are final; merchandise cannot be returned or exchanged and must be paid for in total by check in advance.
All orders must be placed using the online shopping cart and checkout. California sales tax will be determined by your billing zip code, based on current city and/or county tax rates.
If you are using an ACSA Member Services $25 gift certificate, you can only redeem the total amount of the certificate during one purchase. If you use less than the total amount for one purchase, you will not retain any credit on the certificate. For those holding an older certificate without a coupon code, please contact us to receive your code enabling you to use your certificate on shopACSA online orders.
Payment, Pricing & Promotions
All items are priced as shown. We occasionally have discount offers or special promotions. Sign up for our shopACSA newsletter to receive promotional offers, or check our Sale section, viewable only when we have items for sale.
Payment can be made using credit card (Visa or MasterCard only), Purchase Order or check, payable to ACSA. Orders placed with P.O. or check will be on hold until a copy of the P.O. or the check has been received by shopACSA customer service.
P.O. transactions will be invoiced from the "Foundation for Educational Administration," an ACSA company. In addition, credit card transactions will show the "Foundation for Educational Administration" as the billing party.
Viewing Orders
You must have an account with shopACSA to view your orders online. You are not required to create a shopACSA account when making purchases, but you will not be able to view your current and past orders, reorder items, review products or save your billing and shipping information unless you create an account with shopACSA.
Updating Account Information
shopACSA accounts are independent from any other ACSA web site accounts and are not updated or changed based on other accounts. To update your account, log in and click on the appropriate tab at the left; after entering your updated information, hit "Save."
Privacy & Security
Commitment to Your Privacy
First and foremost, we at ACSA respect your privacy. Your personal information is private and secure. We will not share or sell your personal information with any other company or corporation. We do not partner with any ad server companies, nor do we sell any email addresses, phone numbers, or address lists to anyone for any reason.

If you provide us with your phone number, we will only use it to contact you regarding orders you have placed on the web. We will only use a gift recipient's phone number (if applicable) in the event UPS needs to contact your recipient for additional delivery instructions, or if they are unable to successfully deliver a package. You can rest assured ACSA does not engage in any sort of telephone marketing whatsoever.

At the moment, we only use email addresses to update customers with order confirmations and order tracking information, when available. However, in the near future, we may occasionally email promotionals regarding new products or specials, or update information about improvements or changes to our web site. If you prefer not to receive e-mails from us, please let us know by replying at the above email address, calling us at the above telephone number, or writing to us at the above address.

We use cookies to store visitors’ preferences and record session information, such as items that you add to your shopping cart. Cookies are necessary for the functionality of our web site. When possible, we collect e-mail addresses of visitors to our site and guests who communicate with us directly via email or our email contact form on this web site. We collect aggregate information on what pages are accessed or visited, as well as information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address). This information is used to process customer orders, to keep track of our web visitors, and to continually improve our web site. We do not store your credit card information on our web site or in our servers. Credit cards are processed by Paypal using a secured by 128-bit SSL encryption.

We are not affiliated with any other company who would use or resell this information, nor will any of it be shared with or sold to any other company or organization.

Upon request, we provide site visitors with access to all information that we maintain about them. Consumers can access this information by writing or e-mailing us at the above addresses, or simply by logging in to their online account.

Consumers can correct this information by sending us e-mail at the above email address, calling us at the above telephone number, writing to us at the above address, or simply by logging in to our web site and updating your own account.

We appreciate your business and work hard to keep our many satisfied customers happy and coming back. If for any reason you are unhappy with our web site and/or our web practices, or if you have any questions about anything in our privacy policy, please do not hesitate to call, write or email us at the above-listed addresses and numbers. We will do everything in our power to ensure your privacy and satisfaction.

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